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Frequently Asked Questions

What are your opening times? We are open from 8am-7pm Monday to Friday.

Do I need a referral? A referral is not necessary unless you are claiming your treatment through a compensable body (DVA, Workcover, Motor Vehicle Accident or Medicare EPC).

How long are initial appointments? Please allow at least 45 minutes for your first appointment. Times may be longer depending on the complexity of your condition.

Do I need to bring X-rays or medical notes with me? If you have any reports or x-rays/scans it is helpful if you bring them with you to the appointment.

What can I expect on my first appointment? Please refer to our first visit page

How many treatments will I need? This depends on many factors. Following your assessment, the physiotherapist will discuss the anticipated number of treatments with you. You will be re-assessed on each visit and if progress plateaus or no improvement is seen then this will be discussed and your treatment altered accordingly. If necessary, referral to a specialist can be arranged.

What are your payment terms? Payment is made after each consultation, either by credit card, eftpos, or cash. Please contact us for an up to date list of charges.

Can I claim through my health fund? We have HICAPS facilities, so bring your health fund card with you to the appointment and we can claim on your behalf at the time. You will be required only to pay the remaining gap. This may vary between health funds and will depend on your level of cover.

What is physiotherapy? And how will it work for me? Physiotherapy is considered to be a conservative method of medical treatment based on a complete understanding of human anatomy, physiology, medical conditions, surgeries and movement patterns during activities (including sports). It focuses on relieving pain, restoring movement, strength and function, the prevention of injuries and disabilities. 

This is achieved through the use of hands-on techniques, functional exercises, and therapeutic modalities (e.g. ice, heat, ultrasound, electrical stimulation). Physiotherapy also educates people on ergonomic (body mechanics) fitness and wellness issues.

Cancellation policy

Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments. If an appointment must be changed, 24 hours notice is appreciated.

All missed appointments or cancellations made within 24 hours of the scheduled appointment time must be made up later the same day or within 24 hours to avoid a cancellation fee. This fee is not covered from compensable bodies and must be paid by the patient.